Effective Date: 2025-06-03
Rocket City Scoopers (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, including our website, mobile experiences, email and SMS communication, and other digital platforms.
1. Information We Collect
We collect personal and usage data in the following ways:
Personal Information You Provide:
- Name
- Email address
- Phone number
- Service address
- Payment information (via third-party processors)
- Any other information submitted via forms
Automatic Data Collection:
- IP address
- Browser and device information
- Geolocation data (if enabled)
- Cookies and tracking pixels (e.g., Google Analytics, Meta Pixel)
Third-Party Sources:
We may collect data from third-party platforms, such as when you engage with our ads, submit forms, or interact with our partners and CRM tools.
2. How We Use Your Information
- Provide and manage our services
- Send appointment confirmations, service updates, and customer support messages
- Deliver marketing via SMS, email, and online ads (with consent)
- Analyze website and marketing performance
- Comply with legal obligations
3. SMS Messaging
By providing your phone number and opting in, you consent to receive recurring automated marketing and informational text messages from Rocket City Scoopers. Message frequency may vary. Message and data rates may apply.
Opt-out: Reply “STOP” to unsubscribe. For assistance, reply “HELP” or contact us at service@rocketcityscoopers.com. Your phone number is never shared with unaffiliated third parties for their own marketing purposes.
4. Email Marketing
By submitting your email, you agree to receive updates, promotions, and service-related messages. You can unsubscribe at any time using the link in any message. We comply with the CAN-SPAM Act.
5. How We Share Your Data
We do not sell your personal data. We may share your information with service providers for operations, scheduling, CRM, billing, email/SMS marketing; payment processors like Stripe or PayPal; analytics and ad platforms for internal use; and legal authorities, if required to comply with law or protect our rights. All third-party services are contractually obligated to safeguard your data.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to track usage and performance, improve site functionality, and serve relevant ads. You can control cookie settings in your browser. Disabling cookies may impact functionality.
7. Data Retention
We retain your data only as long as necessary for business, legal, or operational purposes. You may request deletion of your data by contacting service@rocketcityscoopers.com.
8. Your Privacy Rights
Depending on your location, you may have the right to request access, correction, or deletion of your personal information, withdraw consent, or opt out of marketing. To exercise your rights, contact service@rocketcityscoopers.com.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors. If you believe we have, contact us for removal.
10. Data Security
We implement safeguards to protect your information. However, no method of storage or transmission is 100% secure.
11. Changes to This Policy
We may update this policy periodically. Changes will be posted with a new effective date. Continued use after updates means acceptance.
12. Contact Us
For privacy-related concerns, contact service@rocketcityscoopers.com or +1 (256) 486 1802. Headquartered in Madison County, AL and surrounding areas.